Key Account Executive

Customer Relationship and Accounts Management:
Foster effective communication and collaboration with client managers and customers to build lasting relationships.
Manage strategic and operational relationships with each customer's commercial and operational contacts.
Perform in-depth analysis on customer data (quarterly, monthly, yearly) and generate insightful reports.
Explore new sales opportunities and actively share them with the commercial team.

SLA and Risk Analysis:
Ensure all SLAs are met and highlight any reasons for SLA breaches to proactively address concerns.
Conduct risk analysis across all customer operations to minimize operational risks.

Review Forums:
Prepare semi-annual and/or quarterly business reviews with customers, showcasing value and performance.
Hold regular meetings with manufacturers and OEMs (HP, Dell, Lenovo, etc) to ensure alignment and collaboration.
Coordinate with customers and their procurement teams to understand their global and country-specific item requirements.

Catalog Management:
Keep customers informed of any changes to catalogs, pricing, specifications, EOL products, and other related updates.
Work with the catalog team to design and implement the customer's catalog per country or globally.

Operations:
Lead and manage all operational activities related to customers, ensuring smooth and efficient service delivery.
Act as the backbone of the customer’s operations by translating their needs and driving solutions through the internal teams, including operations, catalog, and supply chain.
Collaborate with operations and SCM teams to ensure customer-specific processes and supplier processes are followed.

Required Skills & Qualifications:
Key Account Management and Support Experience
Strong Pressure Handling, Negotiation and Presentation experience
Strong communication skills with the ability to manage customer expectations and relationships effectively.
Ability to work under pressure and handle rotating shift timings.
Basic MS Office skills with a “can-do” attitude.
Bachelor’s degree required; MBA is a plus.
Experience in customer services,  or account management.
A passion for working with international clients and global business operations.

Benefits:
Attractive Salary Package 
Fuel Allowance to support your daily commute.
Medical Insurance and OPD Benefits to ensure your health and well-being.
Provident Fund (PF) for a secure future.
Work with International Clients (Fortune 100 & 1000 multinationals), gaining exposure to global business practices and enhancing your career.
 Shift (3 pm – 12 am Pakistan Time, Monday – Friday) 

Join a company that values your skills, supports your career growth, and provides a positive, collaborative work environment. If you're ready to take your career to the next level, apply today and become part of our international team!