Customer Relationship Executive

PRIMARY RESPONSIBILITIES

• Receiving Customer’s Warranty Cards
• Entry in Data Base
• Maintenance of Incentive Plans of Conversion Centers or After Market on the basis of records maintained
• Entertain Queries of Customers and Ensuring Customer Satisfaction
• Coordination with different Departments in order to solve Queries, giving Feedback to Customers and having regular Follow ups
• Analysis and Periodic Reporting
• Suggestions for Customer Satisfaction Improvement
• Coordination with External Organizations in carrying out CSI (Customer Satisfaction Index) Surveys
• Process Improvement

KNOWLEDGE AND SKILL REQUIREMENTS

• Knowledge of Warranty, Claims Processing and Automotive Industry
• Basic writing, arithmetic and internet browsing skills required.
• Knowledge of Microsoft Office and Telephonic Skills.
• Computer literate with the ability to learn new software applications.
• Duties require professional verbal and written communication skills.
• Visibility of work requires attention to detail and excellent organizational skills
• Analytical and Problem Solving Skills
• Decision Making Skills
• Time Management Skills

EXPERIENCE:

• 5 Years of Customer Services (If he’s a graduate)
• 3 Years of Customer Services (If he has done his MBA)
• Experience in Automotive Industry will be an added advantage

AGE: 25-30 Years

QUALIFICATION: Graduation/MBA

SALARY RANGE: 25,000 PKR – 30,000 PKR (Benefits: PF, Family Insurance, Lunch)

Apply Procedure:
Please apply through our website www.DMKHR.com . Email your resumes at hs@dmkhr.com
Please mention “Job Title” in the subject line.