Service Manager

Responsibilities Include:
• Management
Service managers are responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. Managers prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible.
• Sales
The service department is an important source of revenue for the auto shop. Managers are responsible for maximizing revenue by attracting more customers or increasing the value of each service job. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.
• Customer Service
Service managers must ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work.. Service managers must identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work.
• Skills
Excellent communication skills are important to service managers. They must be able to interpret customers’ descriptions of their vehicle problems and translate those into clear instructions for service technicians. Service managers require good diagnostic skills to identify service requirements and assess the work of technicians. They also require excellent customer service skills to deal with any customer concerns or complaints.