Key Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
Matric/O Levels or above
Age limit: 18-45
Excellent communication (French)
Proficiency with MS Office particularly MS Excel
Flexibility to work in shifts
Customer-centric attitude