Customer Services Executive

We are seeking a professional, customer-oriented Customer Service Representative to join our limousine company. The representative will serve as the first point of contact for clients, providing exceptional service, managing reservations, and addressing inquiries to ensure a seamless luxury experience.
Key Responsibilities
Client Interaction
Answer phone calls, emails, and online inquiries promptly and courteously.
Problem Resolution
Handle customer complaints or concerns with professionalism, striving for swift and satisfactory resolutions.
Customer Retention
Build strong relationships with repeat clients and VIPs to foster loyalty.
Inform clients of discounts, promotions, and loyalty programs.
Administrative Tasks
Maintain accurate records of client interactions and transactions.
Prepare daily reports on customer inquiries and feedback.
Collaboration with team members for seamless execution of tasks in hand.
Qualifications
Bachelor’s degree preferred
Previous experience in customer service is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in Microsoft Office Suite.
Ability to multitask and work in a fast-paced environment.
Professional demeanor and appearance.
Friendly, approachable, and empathetic attitude.
Commitment to providing exceptional customer experiences.