Team Lead – Csr

Responsibilities:
• This position is responsible for supporting; coaching; developing and supervising team of CSR’s
• Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
• Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
• Ability to coach, develops action plans, which maximize performance and provide effective feedback.
• Proven ability to analyze and improve work processes and policies
• Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
• Must have proficiency with various software applications programs including Microsoft Word, and Excel.

Requirements:
• Candidate must possess at least a Bachelor's/College Degree in any field, Call Centre Certification is a plus.
• Minimum 2-3 years of experience as a team leader in a technical program